We are facing the exact same issue -- the times are 1 hour off on midtier which is on EST.
Let me know if you find a solution to the problem. On Wed, Jul 7, 2010 at 10:37 PM, Joe D'Souza <[email protected]> wrote: > ** > Anne's suggestion extended my idea suggested in a mail 5 minutes ago a > little more.. check for latest DST fixes on the web server both at the OS > level, as well as web server application level.. MT 7.5 Patch 3 I think has > the latest fixes as far as DST is concerned so you are good there.. Check on > the OS level and web application server level.. > > Joe > > -----Original Message----- > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]]*on Behalf Of *SriSamSri Appecherla > *Sent:* Wednesday, July 07, 2010 1:04 PM > *To:* [email protected] > *Subject:* Re: Different times from User tool and Web > > ** > Hi Anne, > > I wanted all the users to be able to view the times only in GMT. So I had > set the Time Zone in User Preferences and configured the Preference server. > > Regards, > SriSamSri Appecherla > Mobile# +91 991 610 6008 > > > On Wed, Jul 7, 2010 at 10:28 PM, Ramey, Anne <[email protected]> wrote: > >> ** >> >> The dates display based on what the time zone/local time is on the user's >> machine. For the user tool, this is the individual's desktop, if it's the >> mid-tier, it's the server's date/time settings. I would check the time and >> time zone settings on the servers that run the mid-tier. >> >> >> >> Anne Ramey >> *********************************** >> >> *E-mail correspondence to and from this address may be subject to the >> North Carolina Public Records Law and may be disclosed to third parties only >> by an authorized State Official.* >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *SriSamSri Appecherla >> *Sent:* Wednesday, July 07, 2010 12:50 PM >> *To:* [email protected] >> *Subject:* Different times from User tool and Web >> >> >> >> ** >> >> Hi Listers, >> >> >> >> I have an issue with the Date/Time fields in Remedy. I have set the Time >> Zone as GMT +00:00 Europ/London in User Preferences for all the users. I >> have checked the times on ARS host, midtier host and DB server. The are all >> in GMT. >> >> >> >> When I login through the User tool, it displays the correct time as per >> the Time Zone I have set for the user. However, when I login through the >> web, it shows the time setting it off by 1hour. For eg; if the time in User >> tool is shown as 06:00 PM, in the web it shows as 05:00 PM. >> >> >> >> I feel the issue is somehow related to Day Light saving, but unable to >> conclude on it. >> >> >> >> ARS Version : 7.5, P3 >> >> MidTier : 7.5 >> >> Oracle DB 11g >> >> >> >> Regards, >> SriSamSri Appecherla >> Mobile# +91 991 610 6008 >> >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
