I believe this is working as designed.
I believe the filter, TMS:TAS:Assignment_SetAssignmentGroup, which has Run If
qualification of
(('Assignee Group' = $NULL$) AND ('Assignee Group ID' = $NULL$)) AND ('Use
Foundation Group Assignment' = "Yes") is what nulls the fields out.
You might be able to modify this filter and add 'Template ID' = $NULL$. If
you do this the task from the template will be created with a status of Pending
and Status Reason Assignment and the Assignment information will be pulled over
from the task template. Adding an ad-hoc task would still require all three
values be set for assignment.
I wouldn't recommend this approach but I think it would work. I would
recommend defining all three values in the task template or leave them all
blank.
Date: Fri, 25 Jun 2010 08:46:06 -0400
From: [email protected]
Subject: Re: TASKS TEMPLATES
To: [email protected]
** If you select one you need all 3 since the SITE ID is what workflow
validates. Since it cannot be validated on create the fields are set to Null.
-----Original Message-----
From: Patel, Fazila <[email protected]>
To: [email protected]
Sent: Fri, Jun 25, 2010 7:59 am
Subject: TASKS TEMPLATES
**
Hi
Has anybody experienced this problem before. When you create a Task Template
and your Assignee Group is blank but your Assingee Organisation and Assignee
Company fields are not and you relate this Task Template to an incident, the
Assignee information from the task does not pull through. Is this a bug?
Kind regards
Fazila Patel
Siemens IT Solutions and Services (Pty) Ltd
Remedy Administrator
Local Production Centre Infrastructure Operations
Siemens Southern Africa
Tel : +27 11 652 7488
Fax : +27 11 652 7501
Cell : +27 82 922 2322
E-mail: [email protected]
www.siemens.co.za
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