...and it does it in two passes. That is, if your email engine fires every 5 minutes, it will pull the message into the messages form in the first pass, then 5 minutes later it will create the ticket. (at least, this is what happens on my system)
Thanks, Ron Legters ITIL Tools & Process Admin -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sanford, Claire Sent: Wednesday, June 23, 2010 11:45 AM To: [email protected] Subject: Re: Email Template Create - Order of events >From my experience, it goes to the email form, then creates the item. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Chuck Sent: Wednesday, June 23, 2010 1:41 PM To: [email protected] Subject: Email Template Create - Order of events When using an email template to create a record, does the email engine create the record first then put the template into the AR System Email Messages form? Anyone know the order if it doesn't do it this way. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
