In the process of setting up an Enterprise Service Bus (ESB) to front several Remedy web services. Users consuming the services will have the ability to create, update and query records through the ESB, which will log into ARS using a single user id with a fixed license. I am looking for clarification on whether using a single user ID from the ESB to create and update records would be a violation of the BMC license agreement. I know in the past it was not allowed for such interfaces as a web site (not MidTier) but am wondering if using an ESB architecture would be different.
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