this was working with 7.1, we just upgraded to 7.5 and getting these messages now. Good suggestion with the AIE though.
On Thu, Jun 3, 2010 at 1:34 PM, Joe D'Souza <[email protected]> wrote: > ** > ITSM 7 has changed a few things as to what roles are required to create and > maintain contact information.. The roles that you see have to be added to > the user that creates or updates this information in the CTM:People form.. > > Instead of using escalations to do what you are doing, I would suggest > creating a regular AR User account that has all these roles, and other > permissions needed, and use AIE to do the same thing you are doing.. I have > done it that way and it works well.. You can schedule AIE to run the job > just like you are using your Escalation.. Make sure you configure AIE to use > the user that you have created.. > > Joe > > -----Original Message----- > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]]*on Behalf Of *Kevin Begosh > *Sent:* Thursday, June 03, 2010 1:27 PM > *To:* [email protected] > *Subject:* User AR_ESCALATOR > > ** > I have a process and staging forms that pull employee data from a view form > on remedy, send it to a staging form and then creates a people record if > that ID does not exist on the people form. Well it worked before and then > we upgraded from 7.0 to 7.5 AR Server and now it is not working. We are > getting the following error message > > You must have one of the following permissions to create a person with a > login ID: 'Contact Organization Admin', 'Contact Support Admin'. (ARERR > 45530) > > and none of the profiles are being create. Has something change with > AR_ESCALATOR between 7.0 and 7.5? Am I missing something? > > ARS 7.5 Patch 4 > ITSM 7.03 Patch 9 > CMDB 7.6 Patch 1 > > -- > Kevin Begosh > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Kevin Begosh _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
