Hi In the filter which fires for the resolve notification there must be check on Add shortcut in the if condition for noitify action.
Regards Rajesh ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Chowdhury, Tauf Sent: Tuesday, May 18, 2010 6:42 PM To: [email protected] Subject: Re: Link in all the notification mails ** Can you provide your system details? In ITSM 7.0.3/ AR 7.1, there is a filter on one of the NTE forms. It may be: NTE:NTS:Email_200_Manual-NT In the If Action tab, you may have WEB URL checked on the Notify action. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ramagiri Sent: Tuesday, May 18, 2010 8:58 AM To: [email protected] Subject: Link in all the notification mails Hi All, Please help me, is there any way to disable the below link which is attached in the email notification which is sent to the user in Resolved mail. http://<servername>/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&server=<servername>&eid=NTS000000300515<http://%3cservername%3e/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&server=%3cservername%3e&eid=NTS000000300515> Below is the screenshot for you reference. [cid:520412013@18052010-0B06] ________________________________________________________________ RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator - Windows / Remedy (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * [email protected]<mailto:[email protected]> GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company Third Floor, Block 'B', Cyber Gateway, HITEC City, Hyderabad - 500 081. AP. India www.gssamerica.com<http://www.gssamerica.com/> P Please do not print this email unless it is absolutely necessary. Spread environmental awareness. Disclaimer This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. __________ Information from ESET NOD32 Antivirus, version of virus signature database 5124 (20100518) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ________________________________ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ________________________________ Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
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