Shyam, That's the same thing I would ask that Mark did. It appears as though the AREA plugin is not being called at all in the logs if that is all you see in your plugin log file.
Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Walters, Mark Sent: Wednesday, April 21, 2010 10:21 AM To: [email protected] Subject: Re: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade ** Are there any entries from the AREA plugin at all? Are you sure it's being loaded? Mark From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Shyam Attavar Sent: 21 April 2010 15:19 To: [email protected] Subject: Re: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade ** I have set the log level to Finest for plugin logs and I only see the following entries... I don't see any failures in the log. <PLGN> <TID: 56671136> <RPC ID: 0000000110> <Queue: ARDBC > <Client-RPC: 390695> /* Wed Apr 21 2010 06:59:12.9027 */+GLEWF ARDBCGetListEntryWithFields -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Plugin Setttings <PLGN> <TID: 56671136> <RPC ID: 0000000110> <Queue: ARDBC > <Client-RPC: 390695> /* Wed Apr 21 2010 06:59:12.9027 */-GLEWF OK <PLGN> <TID: 56671136> <RPC ID: 0000000111> <Queue: ARDBC > <Client-RPC: 390695> /* Wed Apr 21 2010 06:59:12.9030 */+CT ARDBCCommitTransaction -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION <PLGN> <TID: 56671136> <RPC ID: 0000000111> <Queue: ARDBC > <Client-RPC: 390695> /* Wed Apr 21 2010 06:59:12.9030 */-CT OK <PLGN> <TID: 56671136> <RPC ID: 0000000112> <Queue: ARDBC > <Client-RPC: 390695> /* Wed Apr 21 2010 06:59:13.0009 */+GLEWF ARDBCGetListEntryWithFields -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Plugin Setttings <PLGN> <TID: 56671136> <RPC ID: 0000000112> <Queue: ARDBC > <Client-RPC: 390695> /* Wed Apr 21 2010 06:59:13.0010 */-GLEWF OK <PLGN> <TID: 56671136> <RPC ID: 0000000113> <Queue: ARDBC > <Client-RPC: 390695> /* Wed Apr 21 2010 06:59:13.0027 */+CT ARDBCCommitTransaction -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION <PLGN> <TID: 56671136> <RPC ID: 0000000113> <Queue: ARDBC > <Client-RPC: 390695> /* Wed Apr 21 2010 06:59:13.0028 */-CT OK I do see the following in aruser.log: LOGIN FAILED loginid (password) I also see the following in arapi.log during log-in time: <API > <TID: 0089148320> <RPC ID: 0000015023> <Queue: Fast > <Client-RPC: 390620 > <USER: loginid > /* Wed Apr 21 2010 07:15:11.5996 */+GSI ARGetServerInfo -- as user 436557 from Remedy User (protocol 13) at IP address ipaddress <API > <TID: 0089148320> <RPC ID: 0000015023> <Queue: Fast > <Client-RPC: 390620 > <USER: loginid > /* Wed Apr 21 2010 07:15:11.6036 */-GSI FAIL But nothing in any of the logs indicate what could be causing the authentication failure. Any other configurations to check? Thanks, -- Shyam ---------------------------------------------------------------------------- -- From: Joe D'Souza <[email protected]> To: [email protected] Sent: Tue, April 20, 2010 6:31:17 PM Subject: Re: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade ** Shyam, Enable the plugin log and set it to Fine and see what you get when you are trying to authenticate using the plugin.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Shyam Attavar Sent: Tuesday, April 20, 2010 7:49 PM To: [email protected] Subject: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade ** Dear Listers, We upgraded our test environment from AR Server 7.1.0 Patch 006 to Patch 009. As part of the upgrade we upgraded the AREA LDAP plugin as well. After the upgrade, we are unable to authenticate against LDAP. We can login to the system by setting a local password in the user form. I have reconfigured the AREA LDAP entries from the AR System Administration Console, but unable to resolve the issue. Anyone else seen this issue after upgrading to AR Server 7.1.0 Patch 009? if so, how were you able to resolve the issue? Environment: AR Server on RHEL Oracle 10gR4 on RHEL Thanks in advance, -- Shyam _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
