AR is not a folder. It is a file with no extension. Delete the AR folder you created and let the user tool re-create the AR file. It should look something like (Open it with Notepad): server01 AR;NT;41001;; server02 AR;;;; #server03 AR;;;;
(in the above example Server 1 uses a specified TCP port of 41001 and has an old style notifier) Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Martin, Dwayne Sent: Tuesday, April 13, 2010 7:46 AM To: [email protected] Subject: Re: Can't change servers in client User, Admin or Import tools ** Thanks, Tauf and LJ. The problem seems to have something to do with the "AR" folder, but here's what I'm finding: I log in as PC Administrator, delete the "C:\Documents and Settings\All Users\Application Data\AR System" folder, and re-install Remedy User tool. This creates a new "AR System\home" folder, and there is an "AR" object in it, but Windows seems to think that it is a file, not a folder. "AR" displays with a "file" icon, and if I go to a command line and type "dir" it lists it as a file. However, this does not stop the server info from being stored, as long as I am logged in as PC Administrator. If I am logged in as PC User I can't even see the "AR" object even though I have permissions to the "home" folder. I deleted this "AR" file, and created an "AR" folder. As PC Administrator, server info is still saved, but the "AR" folder I created is empty. This makes me suspect that I have the wrong folder and the server info is stored someplace else. (I searched the "AR System" folder for "rem1", both object names and text, but didn't find anything.) As PC User, I can see the "AR" folder, but the server info is still not saved. Thanks again, Dwayne From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of LJ Longwing Sent: Monday, April 12, 2010 10:08 AM To: [email protected] Subject: Re: Can't change servers in client User, Admin or Import tools ** Dwayne, That list is stored in a file named 'ar' in your home directory....the symptoms you are describing is not having write access to that file.... -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Martin, Dwayne Sent: Monday, April 12, 2010 8:00 AM To: [email protected] Subject: Can't change servers in client User, Admin or Import tools ** Dear List, We have a test (rem2) and a production (rem1) server. For years we could go into the User, Administrator, or Import tools "Accounts" and check the server we wanted and uncheck the server we don't want. But now when I click "Accounts" I see that "rem2" has a green check and "rem1" has a red X. I want to log into "rem1" so I uncheck "rem2" and check "rem1" and click OK. But if I open "Accounts" again I see that the values have servers have reverted to their previous value. "rem2" once again has the green arrow and "rem1" has the red check. Consequently I can't get into "rem1" account. This affects all three client tools. I am not aware of any changes to my computer system. It only affects the User account on my PC. If I log in as PC Administrator, or on to another computer everything works OK, so it looks like a permission issue. But my user account has permission to all the "AR System" folders. I uninstalled and reinstalled the User and Administrator tools, but it didn't help. I can use another PC so this isn't an emergency, but it is annoying. Any suggestions? Dwayne Martin James Madison University (Win XP PC, ARS and client tools 7.1 p3, RH Linux server, Oracle 10.2 db) _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
