Ram, We had the issue you mentioned and this is what I got from BMC Support. However, others on this list think that this is not an ideal solution but it did work for us. Good luck. See below:
The problem you are facing is related to Defect#SW00309893 which is going to be tentatively fixed in the RKM7.5 Below is what we did as a temporary workaround to resolve the issue: If you are in fact running RKM 7.2 patch 2 please take a look at the following. With the install of RKM 7.2 patch 2 there were 4 Active Links that needed to be imported what I am seeing from other customer is either the Active Links do not import correctly. Or the active links were not imported. I would like to verify that each active link was imported correctly. If this is the case then the next step as work around to the following would be to Remove the run if qualification on the following Active Links, KMS:Main_Create_SessionID KMS:HD:Create_SessionID, KMS:PM:Create_Session_ID. Please Note this is only a workaround for the time being please test and see if you have any other issues with this work around and let me know this is being escalated to verify a permanent fix. But has resolved the issue in all cases so far. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ram Rudra Sent: Monday, March 15, 2010 1:58 PM To: [email protected] Subject: Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 Thanks Chowdhury, RKM 7.2 with Patch 003 Thanks & Regards, Ram Rudra -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Chowdhury, Tauf Sent: Monday, March 15, 2010 11:18 PM To: [email protected] Subject: Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 Ram, Can you please reply with version and patch information on RKM? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ram Rudra Sent: Monday, March 15, 2010 1:48 PM To: [email protected] Subject: Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 I would appreciate if anybody can help me giving the solution on RKM tab access without asking authentication from Requester console. Thanks & Regards, Ram Rudra -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ram Rudra Sent: Monday, March 15, 2010 10:45 PM To: [email protected] Subject: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 Hi List, I integrate K.M. with ITSM. When I try to modify an Incident, using a K.B. solution, the system ask me the K.M. login and password. I cannot understand why it doesn't use Remedy Login and Password. If manually I insert login e password, the procedure go on correctly; but every time that try to modify a new incident or change Tab, the system ask them againg. The solution i have for Incident management and problem management are as below: 1) Try editing the KMS:Main:Create_Session_ID active link. Remove the values in the "Run If" section of the basic tab. On the If Action tab edit the push fields setting the "Run If" equal to ( 'User' = $USER$) AND ( 'Request ID' = $LASTID$) I found a similar A.L. "KMS:HD:Create_SessionID" for Help Desk Tab. I modified it in the same way and now the system doesn't ask me login/password more. and found a similar A.L. "KMS:PM:Create_Session_ID" for Problem Tab. I modified it in the same way and now the system doesn't ask me login/password more. Now i am looking solution for "KMS:REQ:Create_SessionID" AL. the kb access without asking authentication in requestor console. Please help. Thanks Ram Rudra ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. 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