Is your Oracle 11 instance in a RAC?  If so, there are issues with the 
installer working with the instances of a RAC that can give errors like you 
posted.  I posted how we worked around the issue a while back (I think it was 
early to mid last year).  I can try to find it again if that's what's going on 
here.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of Tournier, Pascal
Sent: Tuesday, March 09, 2010 9:13 AM
To: [email protected]
Subject: Re: ORA-12154: TNS:could not resolve the connect identifier specified

**
Hi,

I'm trying to install ARS 7.5 (patch 04) on our new LINUX server. I'm running 
Oracle 11 and I'm using the installation within a upgrade mode as we have 
imported our DB data (oracle 9) into our new DB (Oracle 11). Following the BMC 
support matrix, we are using the oracle client 10...

The problem is that I get the following error during the installation :
ORA-12154: TNS:could not resolve the connect identifier specified
 Or depending on the setting I provide I get
ORA-12514: TNS:listener does not currently know of service requested in connect 
descriptor

I have checked the tnsname.ora file as well as the listener.ora and everything 
seems to work fine... the listener is started, I can do a TNS ping, I can 
connect with SQLPLUS,...

Also during the installation he ask me for the "Oracle Connection Identifier" 
and don't really which information I should provide at this point.

Any idea ?

Thanks
Regards


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