Hi Frank, I'm also looking into this functionality.
I believe that you can control this functionality by creating a "New Business Event" and select an appropriate Activity Date Range. If a user tries to schedule a change request (Scheduled Start Date, Schedule End Date) during the defined date range, they will (by default) get a Warning Message. As far as I can tell you can turn this message into an "Error" by going to the Rules section of the Change Management Application Settings. I hope this helps! Thanks, Juan Date: Fri, 19 Feb 2010 17:29:43 +0300 From: [email protected] Subject: Change Management Blackout Periods To: [email protected] ** ITSM 7.0.3 ARS 7.1 Is there a way to block users from scheduling changes during certain time periods? I have been reading through the docs on using Business Events and Time Segments but am having no luck. We do not use holiday or work day schedules of any kind. TIA Frank _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _________________________________________________________________ Hotmail: Free, trusted and rich email service. http://clk.atdmt.com/GBL/go/201469228/direct/01/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
