In the past, I setup the escalation to create new and update all existing people in Remedy. I also added a field to the people record to identify that it is being updated from Active Directory. Then added a second escalation. If that field was set to Yes and the record hadn't been modified in the last update from AD (because it no longer exists in AD) then to delete the user from Remedy.
________________________________ From: Robert Molenda <[email protected]> To: [email protected] Sent: Wed, February 17, 2010 10:58:15 AM Subject: Re: How to sync Active Directory users with BMC Remedy Users ** That is exactally how you can "add" - however the "Delete" is impossible to detect from AD - fortunately the company I wrote the interface for had a POLICY that users are not DELETED from AD - they are simply moved to a "OU and then disabled" - so scanning for people in that OU provided the "delete (read-set inactive in ITSM) that person. HTH On Wed, Feb 17, 2010 at 7:19 AM, Grooms, Frederick W <[email protected]> wrote: As far as I know there is no hook you can add to Active Directory to let it tell an outside system that there has been a change. The normal method is to run some sort of escalation against a Vendor Form that connects to AD and looks for new records. > >Fred > > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[email protected]] On Behalf Of ITN (Amanullah Bashir Ahmed) >Sent: Wednesday, February 17, 2010 5:47 AM >>To: [email protected] > >Subject: How to sync Active Directory users with BMC Remedy Users > >** >Hi Gays, >Version 7.1.00 Patch 007 >How to synchronize Active Directory users with BMC Remedy Users. When any user >is created in Active Directory how automatically user is created in Remedy and >when user is deleted in Active Directory how automatically user is deleted in >Remedy. >> > >Thanks & Regards > >Amanullah >Software Consultant > > > >_______________________________________________________________________________ > >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > -- If it were not for the gutter, my mind would be homeless! _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
