The form to make these changes is incredibly poorly designed to make it easy to understand and do, but the correct place to do this on an individual level is by clicking on the Update Notification Preferences on the Notifications tab of the People form. End users can go in and modify their own settings, or people with appropriate permissions can do it for others. You can change the system default settings in the NTE:CFG-Notification Events form, but if you only want to change things for a few users, then there's no need to do that. What you do is go into the profile of a person, click the Update Notification Preferences, and in that dialog switch to Create mode. Then you can enter a new user-defined notification preference for the specific module and notification type. In that new record, you will indicate whether you want to receive group and individual notifications, how you want to receive the notifications you do receive (alert or e-mail), etc. If you want those settings to apply to notifications to all groups that you belong to, then you leave the support company, org and group fields blank. If you want to adjust your settings for a specific group only, then select that group. Once you have things the way you want, you can save the record by clicking the Add button. It will create a new User notification preferences record that will be used for that rather than the system default record.
This really is where you want to make the change. I would highly recommend you pull out the documentation and try to understand how that form works - as I said, it's a bit obtuse. Cheers, Lyle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Enslin Van Blerk - MWEB Sent: Tuesday, February 09, 2010 1:28 AM To: [email protected] Subject: Re: Disable Group Notifications in ITSM 7.1 ** Hi Everyone There is a couple of "System Default" Notification Event Types and all of them are set to "Yes" for Group Notifications. In the people Form there are some text saying the following, "Note" Only 'User' notification types may be modified, set offline or deleted, 'System Default' types can NOT be altered in any way. Thus it does not look like a stander set to No, save solution. I have a support group, in the group I have 10 people. 3 of these people does not have to receive all the Group notifications. How do I configure them? Thanks Enslin ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Lyle Taylor Sent: 08 February 2010 08:16 PM To: [email protected] Subject: Re: Disable Group Notifications in ITSM 7.1 That is essentially correct, but individuals can do it themselves by updating their own notification preferences from their profile in the People form. If you give yourself Notification Admin permissions, you could probably also do it for them. Being Administrator is not enough - it looks like it actively checks to see if you have Notification Admin permissions and disables the button if you don't. Lyle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Frank Caruso Sent: Monday, February 08, 2010 5:54 AM To: [email protected] Subject: Re: Disable Group Notifications in ITSM 7.1 ** To disable notifications at the group level you will need to add an entry to the NTE:CFG-Notificaiton Evens form. On Mon, Feb 8, 2010 at 3:43 PM, Enslin Van Blerk - MWEB <[email protected]<mailto:[email protected]>> wrote: ** Hi Can someone please assist? How do I disable Group Notifications in ITSM 7.1. I have users that are part of a group however some of the users do not want to receive the email notifications. In the People form there is an option to disable it, however it does not allow me to do so. Thanks in advance Enslin ________________________________ Error! Filename not specified.<http://www.mweb.co.za/productsservices/> This electronic communication and the attached file(s) are subject to a disclaimer which can be accessed on the following link: Disclaimer<http://www.mweb.co.za/disclaimer> - or copy the following URL into your browser - http://www.mweb.co.za/disclaimer. If you are unable to view the disclaimer, please contact [email protected]<mailto:[email protected]> for a copy. ________________________________ _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"__Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
