Make sure all fields you want to show up in mail have Public permissions.
Joanne Mansur Client Systems Analyst Northeastern University (617) 373-3295 (office) (617) 373-4354 (fax) [email protected] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of jham36 Sent: Monday, December 14, 2009 5:24 PM To: [email protected] Subject: Re: [ARSLIST] Issue in Sending Mail in HTML format The only suggestion I have is to make sure you use the database name of the field in your template, not the field label. James On Dec 11, 12:51 am, "Nair, Rajesh IN BOM SISL" <[email protected]> wrote: > Dear LIst, > I am facing a issue in sending mail from remedy system in HTML format.. > I have copied the format in the Template form. Have created a form say XYZ > which stores the exact name of the template. This in turn is set to the > helpdesk form. > In the notfiy filter i have copied the template name in the Content field and > have selected the fields which are present in the Helpdesk form and in the > template. > OutpuT > System send the mail in the HTML format as desired but it is not using the > Field iD .. say Case id goes NULL > I have used the variable name in the template in the format #$$Case ID$$# > > Can anyone tell me where i am going worng or what can be done. > > Regards > Rajesh > > ___________________________________________________________________________ > ____ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
