Amanullah, Building on what Jason stated, I've noticed sometimes that even if 'Send Message' = "Yes", the message has not gone out. For me, I also confirm that the 'Date Sent' field has a value. If it does, I usually can confirm that the message has been sent. If 'Date Sent' is NULL, it may mean the message is queued up to send but hasn't gone out yet.
Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Barnhill, Jason (Jason) Sent: Monday, December 14, 2009 4:02 AM To: [email protected] Subject: Re: How to check that email has sent by AR Remedy email engine ** Hey Amanullah, Yes there is a form called AR System Email Messages form. Look for the field 'Send Message'. It is on the 'Message Information' tab, you have to set 'Display Advanced Options' = "Yes" to see that tab. It sets that field to 'Sent' after sending the email, so you can search for 'Send Message' = "Yes" or "Error" to see which ones haven't gone out or returned some error... I would also advise that you put an index on that field, as the form can fill up very quickly and searches can be difficult. Hope that helps. Jason ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Monday, December 14, 2009 3:42 AM To: [email protected] Subject: How to check that email has sent by AR Remedy email engine Hi All, Can anybody tell me how to take the log of successful or failed outgoing mails. Actually in my case most of mails are being delivered but few are not going. I believe there is some form or log file which can tell that mail has been sent out from Remedy or not. I am using BMC Remedy 7 Thanks & Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: "This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error. Please notify the sender and delete the email destroying any hard copies of the original e-mail message and The sender will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons." _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
