Kali, Here is a KM from BMC on this issue.
This is an extract from an article discussion the Host ID issue on a Windows 2008 Server: ------------------------------------------------------------------------ When attempting to license the ARServer 7.5 on Windows 2008, the Current Host ID value reported by the ARServer and displayed in the Add or Remove Licenses form via the User Tool does not match the physical address of any network card in the machine and changes each time the server is rebooted. Therefore, when licensing the machine this may work initially, but upon reboot the Current Host ID value changes and the license will become invalid. The Current Host ID will always take the format of: xxxx20524153 Note: This problem occurs on both physical machines and virtual machines where ARS 7.5 is installed on Windows 2008. The server uses SNMP calls to get the MAC addresses of network adapters in the system and uses the first of these as the hostid. For some reason the SNMP calls used return many more entries than there are physical adapters in the server and the MAC address of most of these are dynamic and change on reboot. Product BMC Remedy AR System Server (version 7.5.00) Environment Windows 2008 Solution The workaround is to ensure that the AR Server is licensed against the MAC address of a physical network card and NOT the Current Host ID shown in the User Tool. The Windows AR Server will consider itself licensed if it has a valid AR Server license for ANY MAC address on the system, even if this is not displayed as the primary one. Therefore, use ipconfig /all from a command line to get the MAC address - eg; Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : VMware Accelerated AMD PCNet Adapter Physical Address. . . . . . . . . : 00-50-56-96-38-BD and use this value (removing the - symbols) as the Host ID for licensing the AR Server, in this example it would be 0050569638BD (all letters should be in capitals). ------------------------------------------------------------------------ Please use this information to request the proper license for your server. After you installed the AR server 7.5 again, license it, apply the user and application licenses, and then install Atrium CMDB and the ITSM suite. Kelly Gatewood Senior Solutions Architect IT Prophets Cell 615-830-5078 www.itprophets.com<http://www.itprophets.com> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kali Obsum Sent: Friday, December 11, 2009 3:34 AM To: [email protected] Subject: Current Host ID of ARS Server always changing ** Anyone else having problems with the Current Host ID of ARS Server always changing? ARS Server is installed on a virtual Windows Server 2008. Checked the MAC Address of the Windows Server and it hasn't changed. This causes the license to become invalid, thus, we always have to reapply a new one. Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
