Problem is we do not have SSO turned on and never have but some users are getting the error I attached on the original email which says:
Unable to reach Mid-Tier. If you are on SSO, please re-login to SSO Service. And not every user is having the problem just certain facilities. Could a facility make you log on using SSO and throw Remedy mid-tier into a funk???? Thanks again, Joelie -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of patrick zandi Sent: Friday, November 13, 2009 4:23 PM To: [email protected] Subject: Re: Mid-Tier error with SSO ** It might just be a filter left over.. from some history. On Fri, Nov 13, 2009 at 4:21 PM, patrick zandi <[email protected]<mailto:[email protected]>> wrote: SSO is not a standard oob install.. it is either customized, or it is a seperate product. BMC has one as well, that some people use. You are going to have to do some Exploritory Surgery in order to fiqure out what is the make and model or type you currently have.. Hope that helps some.. Do you know if it is a partner, BMC or HomeGrown deal ? On Fri, Nov 13, 2009 at 10:32 AM, Agency Enterprise Help Desk <[email protected]<mailto:[email protected]>> wrote: ** Hello, Environment: Mid-Tier: Version 7.1.00 Patch 003 Server: Version 7.1.0 patch 003 Windows 2003 OS, SQL 2005 database Some users are experiencing the attached error when they click on a drop down menu from the web interface. Has anyone seen this message and know what setting within the browser to change so they do not get this error? We do not have SSO setup on our environment and it is only happening for certain users, not everyone. Thanks for any suggestions!!! Joelie J Dudley | Application Developer 3 PA Office of Administration Bureau of IT Services & Solutions 555 Walnut Street, 7th Floor | Harrisburg, PA 17101 Phone: 717.772.8143 | Fax: 717.772.8121 E-mail: [email protected]<mailto:[email protected]> www.oa.state.pa.us<http://www.oa.state.pa.us/> _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ -- Patrick Zandi -- Patrick Zandi _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
