Note: My Contracts with this client prohibit me from working on a Corp-to-Corp basis
Location: Hanover, NJ Duration: 6 Month Contract Rate: 50/HR W2 Hourly DUTIES >> * Provide ongoing operational support, administration and technical support for Global implementation of Remedy ITSM Tools Suite * Novartis internal SME for Remedy ITSM Tools Suite and core processes * Work closely with hosting services provider on outages, communications/notifications and planning for system issues and changes. Manage enhancement list and prioritization with Novartis key customers or regional/country contacts. * Develop and maintain system training and technical documentation. * Provide local and remote training where needed. Maintain user certification program. * Collaborate with Vendors, Novartis Service Providers and Internal Novartis Key Site Contacts to develop, align global and regional standard practices. * Collect new requirements, plan and implement application changes and enhancements by involving all relevant parties to meet business needs. (e.g. IT, QA, Business) * Support global deployment and on-going migrations and upgrades of Novartis Service Desk ITSM systems and associated processes. Review foundation data and configuration data and work with Service Provided to implement. * Define and implementing global/regional end user request services and associated IT service delivery processes. * Novartis owner for all related technical support and procedural training materials for global ITSM system suite. * Responsible for required activities such as service reviews, qualifications and self assessments to ensure conformance with service, quality and security directives. e.g. SOX SKILLS >> * University working and thinking level, degree in Computer Science or comparable education/experience * ITIL or formal IT University certification - with strong IT process orientation * > 6 years of experience in IT Process/Service Management * Fluent in English (written and spoken) * Excellent Communications Skills and professional work attitude within a Global Company * >5 years experience with administration and support for BMC Remedy Incident Mgmt and Service Request Mgmt. Current knowledge of Remedy v 7.x. Also knowledge of other Remedy Modules (Change, Problem, Knowledge MgmtBase and Asset would be desirable. * Solid understanding of System Support and project management practices in global/regional environment Joshua Kitchen Senior Recruiter Kforce Federal 937.449.1749 office [email protected] <mailto:[email protected]> http://www.govtrecruiter.com <http://www.govtrecruiter.com> Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
