Candace - I'm interested in how this goes for you. We are on ARS 6.3 and Help Desk 5.5 although I could upgrade to 5.6. Are you using Mid-Tier? Thanks, Mark
_____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Decou, Candace M Sent: Friday, November 13, 2009 11:03 AM To: [email protected] Subject: INFO: Help Desk 5.6 on ARS 7.5 on Windows 2008 With SQL Server 2008 ** Just wanted to share with anyone else who might be considering this type of installation, where we have an older 5.6 version of Help Desk on an AR Server 6.3 in a Windows environment. We have just built out new Windows 2008 servers, installed ARS 7.5 and Help Desk 5.6 with no issues noted. Keep in mind that this is NOT an upgrade and we will, of course, have to deal with bringing over our own customized defs, data and applications from the old server but the installation was almost painless and I was concerned about Help Desk 5.6 installation, but it went without a hitch. I will be glad to share any mishaps or learnings from this as I proceed, so please let me know if anyone out there is interested in this specific type of implementation and I will try to keep you posted on our progress. :-) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: <blocked::mailto:[email protected]> [email protected] _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
