I did some testing with the 7.5 patch 001 WUT installer. Since we have installed the 7.1 WUT to c:\program files\Remedy, I was looking to be able to upgrade/update the existing install. The installer, both manual and scripted, allow you to specify an installation directory. What you DO NOT have the option of omitting is the "User" sub-directory that is appended and installed to. So, if I tell the 7.5 installer to install the WUT to c:\program files\Remedy (to upgrade the existing install), it will install to c:\program files \Remedy\User and leave me with both the 7.1 and 7.5 installs. I have not tested with the 7.5 patch 003 installer yet, but I would assume it behaves the same way. This is going to be an issue for us when we upgrade to 7.5.
James On Oct 29, 2:19 pm, strauss <[email protected]> wrote: > I had inconsistent behavior with that... probably back on patch 001. I am > testing with 003 now, and will have to test some different scenarios to see > if it will do a better job of spot maintenance. > > The other "exciting feature" I hit (patch 003) was that if you select > overwrite database (there was an old ARSystem db on the remote SQL Server), > the installer issued a drop command for the database (normal behavior), and > then issued a drop command for the domain\user account that I had entered as > the SQL Server account (Windows authentication to SQL Server), and then it > was no longer able to connect to the SQL Server using that account (DUH!) to > create the new ARSystem db. Support hasn't been able to explain that bizarre > behavior yet, but it is definitely fatal to your installation. > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Centerhttp://itsm.unt.edu/ > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Guillaume Rheault > Sent: Thursday, October 29, 2009 12:39 PM > To: [email protected] > Subject: Re: ARS 7.5 Installer > > ** > > Can't you only select the Email engine, so that is the only thing that gets > installed? > > Guillaume > > -----Original Message----- > From: Action Request System discussion list(ARSList) on behalf of strauss > Sent: Thu 10/29/09 1:16 PM > To: [email protected] > Subject: ARS 7.5 Installer > > <RANT> > > Is it just me, or are any of you having problems with the new ARS 7.5 > monolithic installer? It is an all or nothing kind of approach that makes > upgrades and repairs a lot more hazardous and unreliable since you can no > longer work on just the one problem service (AREmail is the primary culprit > here) without running an install against the entire ARS system. In 7.1 and > earlier we have always had trouble with the AREmail module - it is one of the > services that seldom upgraded correctly, usually losing its ability to > connect to MAPI properly and requiring you to uninstall it, wipe all traces > of it from the file system and registry, and reinstall it. I haven't figured > out any way to do that with the monolithic suite installer without "touching" > the entire installation. Someone somewhere must have thought that a single > suite installer would be simpler to work with, but in practice it makes a > nightmare out of troubleshooting and reinstalling a particular problem > service (and AREMail after 4.x has always been a "problem" service - witness > the open issue I have had with our production AREmail system crashing on 7.1 > since June 2008, still unresolved). It also means that any run of the > installer takes WAY longer since you have to go through every dialog even > though 90% are irrelevant to what you want to do, and reenter passwords all > along the way for things you didn't need to work on, or now they will STOP > working. The suite installer might make sense for a new install of a fresh > system - ONCE. After that, you still need individual service > uninstall-reinstall capability. > > Part of my frustration is from trying to troubleshoot two 7.5 systems, one > upgraded from 7.1 and one a fresh install, neither of which can successfully > run the AREmail service and send out mail. > > The same complaint applies when working on a web server, but you are > generally in a more limited environment with only mid-tier and flashboards > installed. Upgrading the 7.x mid-tier by installer historically trashes your > integration to crystal reports, making it necessary to uninstall it and > install a fresh instance in order to get it working again. The monolithic > installer gets in the way here too, just not as much (and not as high-risk) > because only mid-tier and flashboards are typically on the web server. > > </RANT> > > BTW, the 7.5 installer still prompts for account, password, and domain for > Email like it always did (5.x, 6.x, 7.0, 7.1), but no longer concatenates > domain\account to use when creating the Remedy Email Engine service (so it > fails to do so in our environment). You have to enter the account in the > form domain\account in order for the service to get installed - the field for > domain is now ignored by the installer. I have reported it as a new > 7.5-specific defect. > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Centerhttp://itsm.unt.edu/ > > TRYING to achieve environment: > ITSM 7.6.00 (Incident, Problem, Change Management); > Remedy Knowledge Mgmt 7.5.00.001; Service Level Mgmt 7.5.00.001 AIE 7.5.00.003 > Kinetic Request 4.4.1, Survey Lite 4.4.1, Calendar Lite 1.2+; > on AR Server, Approval, Assignment, Mid-Tier, and Flashboards 7.5.00.003 > on: Win2K8 R2 Ent x64 / SQL Server 2008 x64 Sp1 > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
