I have not seen this specific problem but I have noticed behavior that may point you in the right direction. When the WUT opens an attachment it is first extracted to a Windows temp folder, and then run from there. There may be something peculiar with the temp folder or permissions that is causing the extracted file to be the same every time. In our case users were logging into a Citrix server and occasionally the extracted temporary file would be written as read-only and the user would not have write access so they would get an error. This temporary folder is the one under Docs & Settings\<user>\Local Settings\Temp. Maybe you have something funky going on here or those users have their temp folder remapped to a shared location?
Hope this helps some. Regards, Chuck Baldi On Thu, Oct 29, 2009 at 9:31 AM, Robert Dalton <[email protected]> wrote: > Env: UNIX / Oracle / ARS 7.01 / ITSM 7.03 > > This just started happening in the last week or so for only two support > technicians using our Remedy System. Everyone else is running just fine and > I am unable to duplicate the issue. > > The two who are having the problem are using ITSM Incident Management > application and working tickets from a second level support position. Each > time they open an attachment in a work info entry the attachment opens the > same file no matter which ticket they are working on. It appears to be an > email message from an earlier ticket and now no matter which attachment they > try to open it opens the same file every time. > > I worked with one of the technicians and renamed his "AR System" folder > under c:\documents and settings\all users\application data (thinking perhaps > it was a corrupted view or search file) and the problem appeared to go away > for a day but now it's back. > > Has anyone seen this before??? Any assistance would be greatly > appreciated. > > Thanks, > > Robert Dalton > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
