I found on ITSM 7.0.3 that this was not checked by default for Change but it was for Incident. To check this go to the View Properties in the Admin tool, go to the Menu Access tab, and you will want to check the Saved Searches box. Then redeploy in the web. You can see what other options you can add or remove from the web client there too.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 12:43 PM To: [email protected] Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Thanks for the clarification David. However, I just logged into our production system, and the change form (CHG:Infrastructure Change) does not show this on search mode. Do I need to enable something? We have ITSM 7.51 Thanks Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Fri 10/02/09 2:55 PM To: [email protected] Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Ø This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier Just a quick correction - yes there are. BMC Remedy Action Request System 7.5.00 BMC Remedy Mid Tier Guide 16-Jan-2009 PDF<http://documents.bmc.com/supportu/documents/53/72/95372/95372.pdf> Page 144: "To run a saved, recent, or defined search 1 From the toolbar, choose Searches > Run My Searches, Run Recent, or Run Defined. [cid:[email protected]]" -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 9:45 AM To: [email protected] Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** This is very very bad. Here are some statements that are not true in our environment, where wer are using RS 7.5, Mid-tier, ITSM 7.5.1: >I've heard that use of a thick client is the only way to get good performance. >What will >happen to performance if I can't use the Remedy User client anymore? >o Due to advances in web technologies, especially in the area of JavaScript >engines, the >performance of the web client in AR System 7.5.00 running in a >modern browser equals or >exceeds the performance of BMC Remedy User. BMC >expects, therefore, that any future client >will meet or exceed any >performance characteristics of the existing Remedy User client. THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. Granted IE 7.x is a piece of crap, so that's a big part of the problem; However, the Remedy fat client still outperforms even Firefox 3.x. Pre-caching in ITSM 7.5.1 and Mid-Tier 7.5 is a major headache and it is buggy. >Will I lose any functionality using the new client as compared to my use of >Remedy User client? >No. The future client provided will enable full usability of AR System or >applications built >on AR System. The manner in which such usability is >provided may change (e.g. OLE/DDE are not >available on web-based clients and >report macros are accomplished through saved searches) but >full functionality >will be provided. This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier -Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Fri 10/02/09 12:22 PM To: [email protected] Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
