Dear List, We have problem with SLA's not calculating Business hours and Business holidays. We have made an SLA in which system uses Business hours and Business holidays from the Business Holidays and Workdays form. We can see the puticular Tag(Business Hrs and Wordays) being attached to the Ticket but SLA continues to keep on ticking beyond the working our and even on holidays. Has some one come across with the similar issue. Need a Urgent help in thie regards
ARSYSTEM 6.3 patch 23 SLA module 5.5 Regards Rajesh _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
