So its getting to the AR System Email Messages form with the old domain in the 'To' field, and it only happens when a notification goes out to the group that these two users are in (so it wouldn't be a default mailbox setting).
You've tracked the down the workflow that is sending the notification, and it is sending it to a Remedy group, presumably using another field. I'd check the values that are getting set in that field. You're not using ITSM, so is that value coming from a custom form somewhere (that might be out of synch somehow with the group from)? If you remove these two users from that group, and then re-add them, does that "tickle" the system enough to fix the issue? Thad Esser Remedy Developer "Now... Just where did I put that cheese...?" |------------> | From: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |Mark Milke <[email protected]> | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | To: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |[email protected] | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | Date: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |08/28/2009 02:14 AM | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | Subject: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |Re: How to hunt down the domain of the e-mail? | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | Sent by: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |"Action Request System discussion list(ARSList)" <[email protected]> | >--------------------------------------------------------------------------------------------------------------------------------------------------| @ Carey Matthew Yes, I've run a select * from AR_SYSTEM_EMAIL_MAILBOX_CONFIG, but found no spoor of the old domain here... @ Thad select s.name Form, f.name Filter_Name, fn.mechanism,fn.NOTIFYTEXT, fn.username from filter f, filter_mapping fm, arschema s, filter_notify fn where f.filterid = fm.filterid and fm.schemaid = s.schemaid and f.filterid = fn.filterid and f.enable = 1 and fn.username like '%YOUROLDDOMAIN%' order by 2 is a really amazing hint! Unfortunately no spoor of the old domain here... Is there any conf files of the E-Mail Engine outside of the Mailbox Configuration Form? Now, I assume that the records appearing in the AR System Messages have not yet been touched by the e-mail server, so I have to look on the ARS side of things. Is my assumtion correct? Is there any way to log the process of translation of the User-ID into the E-Mail address? Is it possible, that some configuration or misconfiguration or cache problem is replacing the domain of the addressee, before puting the e- mail address into the AR System Messages form? Well, it's a rather a rethorical question here. Apparently it is. Thanks, Mark On 27 Aug., 20:43, Thad K Esser <[email protected]> wrote: > If you are using ITSM, check the people record. In older versions some > emails were sent using the email address from SHR:People and some were sent > from the User form. The data was supposed to stay in synch, but > occasionally it wouldn't be. I don't think that issue exists in 7.0.3 with > the notification engine though. > > Do you have the domain hardcoded in any filters? > > (oracle, for ARS 7.1) > select s.name Form, f.name Filter_Name, fn.mechanism,fn.NOTIFYTEXT, > fn.username > from filter f, filter_mapping fm, arschema s, filter_notify fn > where f.filterid = fm.filterid > and fm.schemaid = s.schemaid > and f.filterid = fn.filterid > and f.enable = 1 > and fn.username like '%YOUROLDDOMAIN%' > order by 2 > > Thad Esser > Remedy Developer > "Now... Just where did I put that cheese...?" > > |------------> > | From: | > |------------> > >--------------------------------------------------------------------------------------------------------------------------------------------------| > |Carey Matthew Black <[email protected]> | > >--------------------------------------------------------------------------------------------------------------------------------------------------| > |------------> > | To: | > |------------> > >--------------------------------------------------------------------------------------------------------------------------------------------------| > |[email protected] | > >--------------------------------------------------------------------------------------------------------------------------------------------------| > |------------> > | Date: | > |------------> > >--------------------------------------------------------------------------------------------------------------------------------------------------| > |08/27/2009 06:53 AM | > >--------------------------------------------------------------------------------------------------------------------------------------------------| > |------------> > | Subject: | > |------------> > >--------------------------------------------------------------------------------------------------------------------------------------------------| > |Re: How to hunt down the domain of the e-mail? | > >--------------------------------------------------------------------------------------------------------------------------------------------------| > |------------> > | Sent by: | > |------------> > >--------------------------------------------------------------------------------------------------------------------------------------------------| > |"Action Request System discussion list(ARSList)" <[email protected]> | > >--------------------------------------------------------------------------------------------------------------------------------------------------| > > Mark, > > Did you look in this form AR System Email Mailbox Configuration for > references to the old domain? > > -- > Carey Matthew Black > BMC Remedy AR System Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > > On Thu, Aug 27, 2009 at 6:01 AM, Mark Milke<[email protected]> wrote: > > Hi Listers, > > > a few month ago our company changed it's name, so the domain name > > changed too. > > > We've changed the e-mail addresses in the User form and everywhere. > > > Watching notifications in the AR System Email Messages I still can see > > e-mails using the old domain, even though I see the right domain in > > the User form. > > > When I look into the workflow the notifications are being send to a > > group, that contains 2 users. Both users' e-mail addresses are just > > fine in the User form, i.e. they're using the new domain name. > > > In the filter log I can only see the e-mail being sent to user id, so > > no e-mail addresses shows up here. > > > I've checked the User_Cache table, but there is only one record here. > > > How can I hunt down the wrong domain? Any ideas? > > > Thanks, > > Mark > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > > *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. > * > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
