We have implemented a reasonably complicated flow of tasks to support various change templates in CM 7.0.3. The flow of tasks is controlled by answers to questions that are asked up front. Fairly regularly users are coming to us saying that they made a mistake with their question, can we please change it. Well by that time several tasks have been bypassed because of their original answer.
Aside from the fact that the flow should have validation of the answers before any branching takes place (trying to get the customer to permit this), has anyone played with changing the status of bypassed tasks to Assigned or WIP so that they can be worked? I don't need any task flow to work at this point but want to use the tasks if possible rather than creating a number of ad-hoc tasks. Has anyone had any luck making a bypassed task workable again? I know this is not a long-term solution, but I am trying to cut down on the support overhead until we have a better method in place. Thanks in advance, Chuck Baldi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
