At this point I would say take the error and such to BMC...I don't think anyone on the list will be able to help with it...
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of jham36 Sent: Tuesday, July 28, 2009 1:32 PM To: [email protected] Subject: Re: Error Starting Server After 7.5 patch 2 upgrade That did not seem to work. The Windows Application log started showing errors about the SQL database not being available. I do not see these errors when I remove that "\" What happens without the "\" is that the server cache builds up to about 477 MB, then crashes. The Windows Application log shows: Faulting application arserver.exe, version 7.5.0.2, faulting module arserver.exe, version 7.5.0.2, fault address 0x0015cdf0. Anyone have any other ideas? This is just a test server, so I can wipe it out if needed. I was hoping to find a solution in case we encountered this in production. James On Jul 28, 2:57 pm, jham36 <[email protected]> wrote: > I don't have the "\" at the end of that entry. I added it in and the > server is doing something now. It is taking much longer to start and > normally would have crashed by now. I did notice that the server > cache does not seem to be building up like it usually does. The > arserver.exe process (on Windows) is only using 14 MB of memory. I > will wait and see what happens. > > Thanks, > James > > On Jul 28, 2:36 pm, LJ Longwing <[email protected]> wrote: > > > > > I have come across this before...I forget if it was a lack of \ or a > > \ where one didn't belong, but my issue resides around (7.1) when > > running the installer and the path I provide for remedy like I said, > > either didn't have a \ or had one...I forget....but my armonitor.cfg > > is supposed to look like this > > > "E:\Remedy\AR System\arserver.exe" -i "E:\Remedy\AR System" -l > > "C:\Program Files\Common Files\AR System\Licenses\<server>" -m > > > But when I have the problem it looks like this > > > "E:\Remedy\AR System\arserver.exe" -i "E:\Remedy\AR System\" -l > > "C:\Program Files\Common Files\AR System\Licenses\<server>" -m > > > All I did was get rid of the \ at the end of the -i parameter and it > > worked fine....I consider this a bug in the installer but have never > > bothered to report it. > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > > [mailto:[email protected]] On Behalf Of jham36 > > Sent: Tuesday, July 28, 2009 12:27 PM > > To: [email protected] > > Subject: Error Starting Server After 7.5 patch 2 upgrade > > > Listers, > > > I upgraded our test environment from ARS 7.5 patch 1 to 7.5 patch 2 > > last week. The installer failed when trying to restart the arserver > > towards the end of the install. The only error I can see in the armonitor log file is: > > > Failure occurred during execl() (ARERR 33) > > > The install log does not show any errors until it fails to restart > > the server. > > I have verified that the armonitor.cfg file looks correct and even > > restored a backup copy just to make sure. > > Support has been unable to make any progress on this issue. > > > Thanks, > > James > > > ____________________________________________________________________ > > ________ > > ___ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > > Sponsor:[email protected] ARSlist: "Where the Answers Are" > > > ____________________________________________________________________ > > ___________ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
