John, I'm not familiar with a Unix client for 6.3....but that not withstanding. In the client under Tools|Options|Behaviors choose 'Display As' as 'Smart Menus'....or in the form 'AR System User Preferences' on the General tab, same options.... Back several versions ago you go to choose what a 'smart' menu was, or the teeter point between popup and list box that you are describing. I imagine that the options in the ar.ini will still allow you to change them if you could find the right options....but basically this is where you control the behavior that you are describing.
_____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of John Atherly Sent: Monday, June 29, 2009 9:34 AM To: [email protected] Subject: Display menu opening as summary ** I have a user the uses the client for 6.3 on Unix. When she clicks on a drop summary* down menu on the CHG:Change form with about 40 items in the list she gets the list box with all items in one column and a scroll bar. If she opens the summary* drop down menu on HPD:Helpdesk form also about 40 items she'll get the flat menu box with two columns displaying all items with no scroll bar. I have changed the setting in the behavior tab from the user option menu with no luck. I modified the ar.ini in her Home folder, I renamed ar.ini and had remendy re create it. I have un installed the client made sure that the old folders were deleted during the un install. Any one have any thoughts on what else I can try? ____________________________________________________________________________ _________ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: <mailto: [email protected]> [email protected] | Site: <http://www.apc.com/> www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
