That did the trick. Thank you very much.
On Fri, Jun 5, 2009 at 9:35 PM, Leonard Neely - FOJ <[email protected]>wrote: > ** > > Hi Frank, > > > > I ran into this same issue. This is a known issue. Here is the KB. > > > > *Data in the **Change** **Timing** field does not appear in reports.* > > *Print<http://rkm.bmc.com/rkm/viewdoc.jsp?remedy=1&doc=20005944&sid=2309746&type=Published&terms=searchTerms&user=Self%20Help> > * > > *Highlight<http://rkm.bmc.com/rkm/viewdoc.jsp?remedy=1&doc=20005944&sid=2309746&type=Published&terms=searchTerms&user=Self%20Help> > * > > *Close<http://rkm.bmc.com/rkm/viewdoc.jsp?remedy=1&doc=20005944&sid=2309746&type=Published&terms=searchTerms&user=Self%20Help> > * > > *Details* > > *Self Help Document* > > *ID:* > > 20005944 > > *Type:* > > Problem Solution > > Top of Form > > > > *Problem* > > When we create a custom report via Crystal Reports and then run it in > Remedy, the data in the Change Timing field does not show on the report. > This is also true for out of the box reports, such as the canned report > "Changes by Timing" report. The data is shown when you run the report in > Crystal but does not when it is previewed in Remedy. > > *Product* > > BMC Remedy Change Management Application (version 7.0.03) > > *Environment* > > *Solution* > > This is a known issue and has been reported in defect SW00297784. The work > around is: In the Admin tool, open the Infrastructure Change form, in > the Properties of the Change Timing field under Attributes, change the > Alias Values for each of the Timing values. An example is provided in the > attachment. Following the example provided: you would change the Emergency > alias to Emergency1....do the same with the other alias values, save the > form. Then, change them back to the original Emergency, Expedited, etc. > You will need to do this on all form views where this field is present. > Make sure to save a backup of the original form in case you need to restore > back. > > > > HTH > > Leonard Neely > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Frank Caruso > *Sent:* Friday, June 05, 2009 9:49 AM > *To:* [email protected] > *Subject:* Change Timing Report/Field > > > > ** > > ARS 7.1 p5 Windows Server 2003 SQL Server 2005 > > > > In ITSM 7.03p5 there is a report called Changes by Timing. It uses the > field "Change Timing" from CHG:Infrastructure Change. However, the report > will not display this field. I opened in the report in Crystal developer and > the field shows up. I created a new report with just that field and attached > it to the Report form as a brand new report. But the field still does not > show up when I run the report form the user tool. I checked premissions on > the field and it is set for public. This happens on all of our servers. > > > > Any thoughts? > > > > Frank Caruso > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
