Our primary user community works only on Incidents or Tasks. Since we completely bypass the Work Order system, we wanted to figure out a way to pass the variables from Work Order to Task but haven’t had any luck.
Even I was successful in passing variables between Tasks but couldn't figure out a way to fetch information from the parent system (Work Orders/ Change), finally gave up since I had many other critical issues on my plate. As far as my research goes, this would basically require understanding the CAI system and how each Event works. Please share your experience when you are done. Good Luck. Thanks Mahesh On Fri, Jun 5, 2009 at 5:39 PM, Savant, don...@dts <[email protected] > wrote: > ** Does anyone know if it’s possible to pass variable data from ITSM > applications (e.g. Change mgmt or Work Orders) to Task and/or Task Groups? > I’ve successfully configured variables to pass from one task to another and > from one task group to another but everything I’ve read appears to be > limited within the Task mgmt System(TMS) itself. I haven’t seen anything > which shows how to pass data from the parent to the task or task group. > Thanks in advance. > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
