Hello,
We are currently implementing Remedy Service Desk 7.1 and will be
deploying both User and mid-tier clients. Just ran across what appears to
be the situation with the "Print" functionality on HPD:HelpDesk in which
the out-of-box functionality is to display/run a Crystal report, which
unfortunately means it won't work in mid-tier unless you are running
3rd-party web reporting software. (Unlike in Remedy 6 where out-of-box
functionality for Print Case was to run an AR report, which would run
equally well in User or mid-tier...).
The message I'm getting from Tech Support is that this is indeed the case,
that there is no out-of-box functionality provided that permits user to
print an Incident ticket, without having installed, say, Crystal
Enterprise.
Is this what other folks have found? (I just find it hard to believe that
such a basic functionality of a ticketing app isn't provided out-of-box!).
And if so, advice as to solutions would be appreciated ('m sure there
are ways to build custom workflow to provide an AR report for mid-tier
clients, for example...)
Thanks for any advice,
Julie Kanakanui
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