You can disable using "SYS:Notification Messages" form.

Regards,
Rohini Prasher

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of mike
Sent: Thursday, April 30, 2009 3:45 PM
To: [email protected]
Subject: How to disable Assignee Notification email?

I try to customize the Assignee Notification for new Incidents, the
OOTB looks ugly so I want do do it with HTML email but first have to
disable the OOTB notification. I know there are few Filters/Active
Links but what is the best way to disable?

I already have the FIlter to send the notification. (maybe not the
best one but it works on new Incident submission)

Assignee Notification for new Incidents is not the only notification I
want to change, I want to change them all to HTML Email.

Mike

my setup: Remedy 7.1, ITSM 7.0.03 Patch 008, Solaris 10, Oracle 10g,
OAS for Mid-Tier

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