We have recently implemented the ITSM applications as well as the Service Request Management module. What we are seeing is a number of email notifications that are sent to customers, some are completely unnecessary. In going into the NTE:CFG-Notification Events and try and turn some of the notifications off, they still show up. Does anyone have any experience in this area and could spare a few pointers in cleaning this up? Right now the users are starting to blindly delete the BMC Remedy notifications since they are getting spammed with these continuously.
Thank you for any advice you can provide. Jim Coryat _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
