That's what we're doing now, such a tedious painful process, that I was hoping to start at the last update, vs, doing them all. We're completing the install, prior to custom configuration and I suspect we won't upgrade the DSL afterwards, so this shouldn't be a problem, but see how it could. Thanks for the feedback.
Thanks, Mark ________________________________ From: Action Request System discussion list(ARSList) on behalf of Peter Romain Sent: Thu 3/5/2009 1:25 PM To: [email protected] Subject: Re: How to determine update/patch level of DSL? Have you ever tried to update the DSL with a new data patch? I'm guessing that it will over-write any changes made to the Tier 1-3 values by customers to make the categorisation better. I'm sure there will also be other work to do to fix manufacturers that have been deleted/renamed since the last data patch. > Yup thats what they told me - I had forgotten where they had directed me > to look at.. Would have made sense for them to push that information in > the share properties table too since they do have entries for DSL there as > well. > > Joe > > > > > ________________________________ > From: Peter Romain <[email protected]> > To: [email protected] > Sent: Thursday, March 5, 2009 11:55:56 AM > Subject: Re: How to determine update/patch level of DSL? > > Mark, > > Look at the record in the PDL:ESIDversioninfo form. > > Cheers > > Peter > > >> Mark, >> >> Don't even bother looking there.. I was in that same predicarment a year >> ago and Remedy support told me some vague reasons on why they stopped >> keeping it there. >> >> My personal feeling is that development forgot to include that arx file >> within the patch that would update the Share properties form.. >> >> Joe >> >> >> >> ________________________________ >> From: Mark Lev <[email protected]> >> To: [email protected] >> Sent: Thursday, March 5, 2009 10:04:58 AM >> Subject: How to determine update/patch level of DSL? >> >> Anyone know how to determine what patch/update level DSL is at? >> >> I looked in Share:Application_properties, couldn't find any reference to >> patch/update. Can't find install logs. >> >> Windows >> ARS 7.1 >> ITSM 7.0.3 p9 >> SQL >> >> Thanks, >> Mark > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
