Hi, Is anyone working on ARS 7.1 out of box remedy Helpdesk module? Can someone give some overview of the database structure how are company,site,contact,assets are related? What are the key form names like there is no SHR:People now it is CTM:People What are CTM,CFG,CMDB, CTR, CAI?
I worked on customer support module and this is totally different. Thanks. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
