Hi Andrew,

Did you tried the same by setting the time out session from user preference
form for a particular user? This will override the setting on config tool
for that user. Please try and check whether the results are same or
different.

Regards,
Aditya

On Tue, Feb 24, 2009 at 4:44 AM, Andrew Fremont <[email protected]>wrote:

> ** No, we do not have the Loadbalancer.
>
>
> Thanks,
> Andrew.
>
>
> On Mon, Feb 23, 2009 at 2:48 PM, Frank Caruso <[email protected]>wrote:
>
>> ** Is the MidTier behind a LoadBalancer? If so, what is the timeout on the
>> switch?
>>
>>
>> On Mon, Feb 23, 2009 at 5:04 PM, Pierson, Shawn <[email protected]>wrote:
>>
>>> **
>>>
>>> We have some set to 600 minutes for users that need to be in all day (the
>>> system default is still 30) on 7.0.1 and do not have that issue.  Our Mid
>>> Tier is still 7.0 as well, and we are on Tomcat, otherwise our systems are
>>> similar to yours.
>>>
>>>
>>>
>>> In any case, 180 minutes should not be too long.
>>>
>>>
>>>
>>> *From:* Action Request System discussion list(ARSList) [mailto:
>>> [email protected]] *On Behalf Of *Andrew Fremont
>>> *Sent:* Monday, February 23, 2009 3:51 PM
>>> *To:* [email protected]
>>> *Subject:* Session Timeout Setting
>>>
>>>
>>>
>>> ** Hi,
>>>
>>> We're encountering some issues when users leave their browser sessions
>>> open a while ( meeting,  out for lunch..) then come back.
>>> The mid-tier is either not responding or take quite long to complete.
>>> They do not get the timeout or session error since the Session Timeout on
>>> the mid-tier is 180 minutes, and they did not exceed that threshold yet.
>>>
>>> Is180 minutes too long?
>>>
>>> Thanks
>>> Andrew
>>> --
>>> ARS 7.0.1 P005
>>> MS SQL 2005
>>> MT- 7.1 P006
>>> Microsoft IIS ServletExec/5.0p06
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>
>
>
> --
> ARS 7.0.1 P005
> MS SQL 2005
> MT- 7.1 P006
> Microsoft IIS ServletExec/5.0p06
>
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