I thought I would throw one in the mix in case someone is looking for warm
beaches instead of cold mountains.  No I didn't come up with the rate so
don't blast me for it.  

 

Good Luck.

 

Scott Illari

 

****************************************************************************
***********************************************************************

 

TITLE: REMEDY ARCHITECT

LOCATION: WEST PALM BEACH, FLORIDA

Rate: $45/HR

DURATION: 7 MONTHS+

START DATE: IMMEDIATE

 

 

Objectives
The Objective is to acquire a Data Architect (Lead) to provide architecture,
configuration, development and implementation of the Customer Service
Management (CRM) applications in Remedy.

 

C. Scope of Work
The Data Architect (Lead) will perform activities such as, but not
necessarily limited to:   
* Work closely with the business units to ensure that the implementation is
completed appropriately.
* Clearly document installation progress  
* Conduct knowledge transfer session with District FTE's 
* Escalate project issues to Remedy IT PM
* Report on a daily bases to the Remedy IT PM
* Create weekly status reports to the Remedy IT PM
* Comply with District change control procedures
* Follow IT District standards
* Undefined project or District templates for producing documents
* Assist the Remedy IT PM in the reviewing appropriate technical
documentation related to the project to assist the Remedy IT Project Manager
in other assigned task
* Contractor will be responsible to  the Remedy Project Manager for day to
day activities as per the approved PMP and Project schedule

 

Desired other skill sets include: 
* Remedy 7.0.1  IT Service Management (ITSM) Suite which includes Service
Desk, Change Management  and  Service Level Management
*  Help Desk /Service Desk Expertise 
* ITIL Certification

 

Required Work Experience:
* Minimum of 3 implementations of the 7.0. IT Service Management (ITSM)
Suite
* Minimum of 4 implementations  of the Remedy 7.0.1  Change Management
Implementations  
* Minimum of 7 years Action Request System (ARS) Expertise

 

 D. Work Breakdown Structure
 Contractor will be responsible to the Remedy IT Project Manager for day to
day activities as per the approved PMPs and Project Schedule.

 

1. Design Customer Service Management (CRM) Applications
Deliverable: PM sign off on the (CRM) design

 

2. Configuration and Development on Customer Service Management (CRM)
Applications
Deliverable:  PM sign off on the Configuration and Development on (CRM)
Applications

 

3. Implementation of the Customer Service Management (CRM) Applications
Deliverable:  PM sign off on the successful Implementation of (CRM)
Applications

 

4. Documentation and knowledge transfer
Deliverable:  PM sign off on the documentation and knowledge transfer

 


E. Summary Schedule of Tasks and Deliverables
 Task Description Deliverable Due
Date Not-to-Exceed
Cost
1 Design Customer Service Management (CRM) Applications
 PM sign off on the (CRM) design
  
2 Configuration and Development on Customer Service Management (CRM)
Applications
 PM sign off on the Configuration and Development on (CRM) Applications
  
3 Implementation of the Customer Service Management (CRM) Applications
 PM sign off on the successful Implementation of (CRM) Applications
  
5 Documentation and knowledge transfer
 PM sign off on the documentation and knowledge transfer

 
 Total Not-to-Exceed Amount

 

Thanks

Arun

732-419-2459

[email protected]


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