I forgot to add it should be Restricted Read for generic submits.. I have used it before and was told I wasn't breaking anything by doing that in terms of license agreements. I used it as a service account for integration between Netcool and Remedy.
Joe ________________________________ From: Rocky Rockwell <[email protected]> To: [email protected] Sent: Monday, February 16, 2009 2:24:17 PM Subject: Re: Auto-logon to Mid-tier without username and pwd parameter ** No, at least the last time I asked. The generic login/password should have a license type of "Restricted read" and more then likely you should have the submitter mode locked. In this configuration the submitter can submit and modify there own ticket (You setup the field that can be modified). By having the the system setup as "Submitter Mode" locked, anybody trying to login using the generic login/password and the license type of restricted read they could not modify. I hope this helps. Rocky Rocky Rockwell [email protected] Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 Matt Worsdell wrote: ** Would that not be in contravention of the licensing agreement? From:Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rocky Rockwell Sent: 14 February 2009 20:58 To: [email protected] Subject: Re: Auto-logon to Mid-tier without username and pwd parameter ** I have done something like this. Basically you send them to a redirect html the goes to the form and view you want and that uses the generic username/password. Rocky Rocky Rockwell [email protected] Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 http://www.linkedin.com/in/mgrockwell Steven Pataray wrote: ** I would like to create a URL using parameters to autologon to mid-tier using the documented http://<mid_tier_server>/arsys/servlet/ViewFormServlet?form=<form_name>&server=<server_name>&username=<user_name>&pwd=<password>&eid=<ticketnumber> string but don't want the username and pwd parameters to be specified in the URL string within the email notification (ref page 447 of the Basic Guide-630) Any suggestions on how I can accomplish this? I want to use this method so I can create an online form that the user can access and update but don't want the user to have to logon to Mid-Tier. The usename and password passed would be a gereric username and password. I was thinking maybe I can use two forms (parent/child). By specifying the parent form in the url but when you open the parent form it pops up the child form which the user updates. ARSystem 6.03.00 Patch 024 Oracle 10g (10.1.0.4.0 - 64bi) HelpDesk 6.3 Thanks, Steve _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
