<snip>So my point is, if the US Government is not allowed to use product that contain open source software components, Remedy shouldn't have been allowed for years.</snip>
If you can figure out what is going on with our government, then you are a better person than I. Simple logic left it many, many years ago. Not trying to start anything on politics, but just making a statement of fact. Some of the policies that they have toward software in this country are bizantine at best, as are the isolated silos in which they reside. <snip>The statement William makes on being able to call something in the middle of the night is not valid in my opinion; if you have a support contract you can call BMC any time of day (or business hours only - depending on your support contract.. ;-) ) if you have any problems with the BMC product. It does not matter if the problem is with the open- or the closed source component, the very same service levels apply.</snip> You're taking my remarks too literaly, Michiel. Specific support hours not withstanding, I was referring to the existence of a support contract. My experience has always been that managers are far, far more likely to adopt an application for use in their department if there if some form of support is made available for it. It's expected. First question - what's the application. Second question - how much is the license. Third question - what's support going to cost? I've heard this so many times that I can almost put music to it, and do an Irish jig at the same time without missing a tick. The basic fact is that the people who are in charge want some sort of support, or assurance that the software that they are using 'safe' to use. Between you and I, I really wish that they would have done their homework and were aware that support could be purchased from vendors that specialize in it. MySQL, Postgres, Sendmail, Zarafa - it's the same story. Managers are lemmings, however, so when one sees the light - there may be some change in the direction of the run for the pack as a result. As it applies to the AR System, why they allow it is anyone guess. I would expect that it might well be considered a supported application because it's part of an application suite. This is something that I have seen as well; where one application is explicitly denied, but allowed if combined with another. I don't really know... Just venturing a guess. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
