Have you tried wiping out (physically deleting) the local cache for the user tool? If you're using the standard configuration, it would be under C:\Documents and Settings\All Users\Application Data\AR System\home. Simply delete all the subfolders in the home folder and then restart your User client.
Lyle Taylor From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ramey, Anne Sent: Friday, January 16, 2009 12:55 PM To: [email protected] Subject: Active link not refreshing ** I'm running ITSM 7.0 patch 7 with the task module/patch for incident (9002) installed. I am trying to make a fix to the active link INT:HPDTMS:INC:CreateNewTaskOpenTAS because it is not setting the assignee groups (which is a problem for me because we are multi-tenant). The problem is this, once I run this active link once, it seems cached forever in my user tool. I have cleared by arcache, re-logged into the user tool, rebooted by desktop and restarted the server in between changes to this active link with no effect what-so-ever. It is always running the active link exactly as it did the first time I ran it. For example, right now the active link is disabled entirely according to Administrator, yet -even though I restarted by user tool- my user tool is still running the active link. Has anyone run into anything like this before? Any ideas? Anne Ramey E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
