David, Consider the following scenario: A client implements an SSO integration and naturally has to make various modifications to the out of the box sample code.
Question 1: Will BMC rubber stamp the SSO implementation as secure and fit for purpose? The solution is deployed in an enterprise with thousands of users and after a while they discover that some users are being asked to provide Windows login credentials when accessing the Midtier. A call is placed to BMC support who can not diagnose the situation. Question 2. Can the user escalate the problem and get a priority resolution from BMC?" Thanks !! Regards...Gidd _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Easter, David Sent: Wednesday, January 14, 2009 10:19 AM To: [email protected] Subject: Re: Single Sign-on... ** Sample code is provided "as is" without warranty. However, if an issue is found with a supported portion of AR System (the AREA plug-in server, Mid-Tier, DLL integration with Remedy User, etc.) while using the sample code - and the issue can be isolated from the sample code or customer generated code - then, of course, BMC Support would treat the issue as a supported one. As has been the tradition in Support, most Support technicians will also attempt to provide best effort in answering questions or helping customers with issues even if not officially supported. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Danny Kellett Sent: Wednesday, January 14, 2009 9:53 AM To: [email protected] Subject: Re: Single Sign-on... ** David, What is the BMC Support standpoint if a customer uses the sample code from the support site and has issues with it? E.g. compiling, crashes the arplugin server etc? Thanks Danny From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Easter, David Sent: 14 January 2009 17:31 To: [email protected] Subject: Re: Single Sign-on... ** The ability to integrate with SSO through either the WUT or the Mid-Tier was provided as part of AR System 7.0.01 back in 2006. This capability is still supported an the white paper provides additional information to individuals wishing to take advantage of the interface. I'm not sure what your question is asking, but the interface continues to be supported. No major changes have been made to the interfaces since AR System 7.0.01. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of patrick zandi Sent: Tuesday, January 13, 2009 5:38 PM To: [email protected] Subject: Re: Single Sign-on... ** Dave, Are you saying BMC is starting to provide additional support for this application? Are there any updates? to the code ? On Tue, Jan 13, 2009 at 4:42 PM, Easter, David <[email protected]> wrote: ** There is also a white paper available on BMC Support Central on how to integrate an SSO solution with AR System. 16-Oct-2006 Integrating BMC Remedy Action Request System with Single Sign-On (SSO) and Other Client-Side Login Intercept Technologies PDF <http://www.bmc.com/supportu/documents/57/12/65712/65712.pdf> -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Richard Copits Sent: Tuesday, January 13, 2009 12:44 PM To: [email protected] Subject: Single Sign-on... ** Has anyone implemented a single signon in a 7.1 system and XP clients? How difficult is it? Any information on how to proceed would be appreciated... Thanks! "The fact that someone owns a hammer and a saw doesn't make them a carpenter" Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. 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