All, I have run in to an interesting problem with web services after we upgraded to Remedy 7.1 Patch 4 (Both server and mid tier) from 6.3. Web service worked fine in 6.3. I had some initial issues with this web service (3rd party consumer), so I re-imported the def for the web service, and it worked fine. Some time later, the web service stopped working(POV of 3rd party consumer). After investigation of the xml that is going back and forth, I see that namespaces have changed in the XML being returned by Remedy. Here is an example exerpt: Original: <?xml version="1.0" encoding="UTF-8"?> <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> <soapenv:Body> <ns0:OpGetResponse xmlns:ns0="http://www.gci.com/gCI/gCI-EBTA"; xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> <ns0:GCIRetrieveAttributesByTroubleReportIdResponse> <ns0:AdditionalTroubleInfoList>Please Close Back.</ns0:AdditionalTroubleInfoList> ... After Remedy changes by itself: <?xml version="1.0" encoding="UTF-8"?> <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> <soapenv:Body> <ns0:OpGetResponse xmlns:ns0="urn:RMVT_X_to_Y" xmlns:ns1="http://www.gci.com/gCI/gCI-EBTA"; xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> <ns1:GCIRetrieveAttributesByTroubleReportIdResponse> <ns1:AdditionalTroubleInfoList>Please Close Back.</ns1:AdditionalTroubleInfoList> ... Once this happens, I go to the the Admin tool, delete the web service, flush the mid-tier cache and reload the web service. The Web service then works for a while, but goes through this whole thing again. I have set the mid tier to not check for definition change, have tried enabling cache persistence. Something is getting updated, but I can not seem to prevent it. The change will last a couple of days sometimes, it does not seem consistent. Mid tier is on a Windows 2003 Server with default install. It is only used for web services. AR System is on a Sun Solaris 9 box. Any ideas about this? I consider this a bug as the WS should stay consistent regardless if it is properly formed XML. At this point, any way to keep it as it was originally would be great. Thanks, -Rob
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