The way to do it without templates is to create an email processing form. Create workflow to process the emails into that form, and to push the data from that form to the incident form. You will need to ensure that the work rules required by incident are enforced on the processing form.
Rick ------Original Message------ From: Salma Sender: Action Request System discussion list(ARSList) To: [email protected] ReplyTo: [email protected] Subject: How to submit and modify incidents/problems through email. Sent: Dec 29, 2008 11:39 PM Dear All, I have one urgent requirement , i want to submit incidents or problem automatically when remedy server recieves emails. How do we configure this ? I want to submit incidents through normal email which is sent to the specified email account , i.e which is configured in remedy. I doesn't want to use any templates. Can this be done with out using templates. If yes Please let me know how do we start with this configuration.Can any one give me some idea which work flow to be wrritten . I have setup mailboxes for outgoing and incoming in remedy. Please let me know for further details . Please help me . Regards, Salma -- View this message in context: http://www.nabble.com/How-to-submit-and-modify-incidents-problems-through-email.-tp21214029p21214029.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Sent from my Verizon Wireless BlackBerry
