Ok, does anybody know special secret to making RKM work again after patching
Mid Tier? I remembered after the fact that patching MT will break RKM and I
don't remember the secret handshake to making it work again.
I thought that you need to copy the arapi71.jar and arutil71.jar files out
of C:\Program Files\AR System\Mid-Tier\WEB-INF\lib and put them in in
C:\Program Files\Apache Software Foundation\Tomcat 5.5\common\lib. After
starting Tomcat RKM still cannot authenticate to our Remedy server.
Getting the following errors in the RKM log
9-Dec-08 15:46:54 * ERROR: kms.config.diagnostics.Diagnostics: <*>
Problem/Error 'REMEDY_MISSING_LIBRARY' Linkage Error: ARInitialization
09-Dec-08 15:46:55 * ERROR: kms.config.diagnostics.Diagnostics: Failed to
create Remedy connection: java.lang.UnsatisfiedLinkError: ARInitialization
at com.bmc.arsys.api.Proxy.ARInitialization(Native Method)
at com.bmc.arsys.api.Proxy.(Unknown Source)
at com.bmc.arsys.api.ProxyJRpcBase.(Unknown Source)
....
<RANT>
This is a widely known issue but why is it so hard to find the details to
make this work? I couldn't find any documentation in the BMC KB and it
isn't in the documentation.
</RANT>
Jason
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