Matt is correct. While there once was a time when you could mix and match
which products were (and were not) on maintenance, the current BMC Remedy
policy is more like "all or none" -- meaning you may choose to have ALL of
your Remedy products under maintenance, or NONE of them.
If you choose the "none" option, BMC Remedy will probably ask you to submit
a purge form. Read the form carefully. Because you purchased your software
under a permanent, perpetual license agreement, you fully own your Remedy
products and you are not obligated to remove them. They'll be unsupported,
but you still have every right to continue using them.
Would be curious to hear other members' feedback on this issue . . .
-- Bing
Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: Friday, September 19, 2008 12:46 PM
To: [email protected]
Subject: Re: BMC Maintenance
Scott,
I believe the distinction I've heard is that you cannot mix & match
supported and unsupported licenses... so, if you have a server with a valid
support contract and you have user licenses that you are no longer paying
maintenance for, you are in breach of their support/licensing agreement.
Now, if you have a server that is running and all of its licenses are
unsupported... that's not an issue. You can keep running it. Again, that's
what I've heard.
So, in summary, to fall under 'supported', a system must have on it *only*
licenses that have up-to-date maintenance.
Does that make sense? Of course, if David or someone from BMC could
clarify, that'd be great!
Enjoy,
Matt R.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brickell, Scott
Sent: Friday, September 19, 2008 2:31 PM
To: [email protected]
Subject: Re: BMC Maintenance
Anyone else have experience (in the last couple of years) with trying to end
maintenance on a sub-set of licenses? As has been mentioned on some older
threads, BMC is telling me that all though my company has "Perpetual
Ownership" of a license, they lose the right to use the license if
maintenance is discontinued.
-----Original Message-----
From: Sokol, Brian [mailto:[EMAIL PROTECTED]
Sent: Friday, September 19, 2008 3:02 PM
To: Brickell, Scott; [EMAIL PROTECTED]
Subject: RE: BMC Maintenance
Funny (not really) you should ask. I was told that I needed to purge the SMS
Discovery product (which I did) because BMC was going to replace those
licenses with SQL Discovery licenses. My maintenance is once again up for
renewal and I just noticed that according to BMC I do not own the SQL
product. Our rep who was working on this transfer has left the company. I
must have sent out 200 emails to everyone from Doug Mueller on down about
this and had countless conf calls. I assumed this was done. The last email I
got from my rep said she was working with accounting on the swap.
I really feel like screaming at the top of my lungs about this now! The more
I deal with BMC the more disgusted I become.
Brian
-----Original Message-----
From: Scott Brickell [mailto:[EMAIL PROTECTED]
Sent: Friday, September 19, 2008 9:45 AM
To: [EMAIL PROTECTED]; Sokol, Brian
Cc: Scott Brickell
Subject: Re: BMC Maintenance
Hey Brian,
What was the outcome with your support with BMC?
Thank you,
Scott
On Tue, 2 Oct 2007 15:13:41 -0400, Sokol, Brian <[EMAIL PROTECTED]>
wrote:
>I have a question on maintenance. We own several products one being SMS
>Discovery service which is now retired by BMC. They will provide
>support for the next year but will not provide any more upgrades. That
>being the case I wished to exclude it from our annual maintenance
>agreement. I am being told that I must fill out a purge agreement which
>states the
>following:
>
>2. 3 CUSTOMER agrees that, once the License Purge has been completed,
>CUSTOMER has no right to use the original Product on the Current
System.
>
>Now I thought when you buy a software license you own the license and
>can not be forced to pay maintenance for it. BMC is saying that I must
>pay maintenance for every one of their products that we have installed.
>This sounds very wrong to me. I understand we are not entitled to any
>support but we own the license and should be able to use the product.
>Right now our support maintenance has lapsed while I try to resolve
>this issue.
>
>Brian Sokol
>Manager, Desktop Services
>Scholastic Inc.
>557 Broadway
>NY, NY 10012
>(212) 343-6494
>http://www.Scholastic.com
>
>
>_______________________________________________________________________
>___
_____
>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>ARSlist:"Where
the Answers Are"
>
____________________________________________________________________________
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:
www.rmsportal.com ARSlist: "Where the Answers Are"
____________________________________________________________________________
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:
www.rmsportal.com ARSlist: "Where the Answers Are"
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
