Hi Group,
I have a question regarding remedy Mid-Tier 7.1 patch 3. When I am
in the assignment work area (be it Overview console of the individual
Incident Management & Change Management Consoles), I am going to the
preferences button, select set refresh interval rate, set the time to 1 min
and saving it. But whenever I switch views or re-login the settings are
lost. One more account of mine which has the AR Server administrator
permission is able to retain the settings. This seems weird because the user
community is complaining that they are not able to save the preferences and
I definitely cannot give them the administrator permission. Can you tell me
why this is happening and how to rectify it? I know this seems to be a dumb
question but all the same can anyone help me.
Thanks
Sivarama
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