That is good for older versions.. In 6.3 they changed it around a bit... You only need AR Server licenses for all the servers, and Fixed and floating licenses including application licenses purchased for just one server.
You can download the AR Server licenses purchased for individual servers directly using the online licensing interface.. You can also download all host id independent licenses (AR Fixed licenses basically) using the online interface. HOWEVER, do not download licenses depending on the hostid from the licensing interface for any of the servers.. Contact Remedy Support and let them know you want your AR Floating User licenses and your application licenses for use for servers behind a server group. Remedy Support will match the licenses you have purchased for that one single server for the rest of the servers for no additional cost to you, by taking the Server Group name, and adding a tag that you put in the License Information field that looks something like SERVERGROUP=CAYOTE assuming cayote was the name you chose for the server group. Contact a license support representative - and in case you get someone who isn't aware of this scheme, some of them aren't aware of it, insist you want to talk to someone else.. That has happened to me once even after I had used that scheme at one site - I was told by the support rep that I need to buy licenses for the other server - so I asked for a senior representative and got the licenses I wanted.. I'll be surprised if they have changed that policy as they said that this is a new licensing scheme and server groups henceforth would be licensed according to that... Hope this helps.. Joe ----- Original Message ---- From: Misi Mladoniczky <[EMAIL PROTECTED]> To: [email protected] Sent: Friday, September 19, 2008 12:28:23 PM Subject: Re: Server Group Licensing Hi, All Server-licenses and Floating-licenses are connected to the Host ID in version 6.3. These need to have license keys generated for each server. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Can anyone answer a question I have about setting up a Server Group in 6.3? I am in the process of setting up a load balancing production environment that will connect to one Database Server. I have licensing for Change, Help Desk and SLA Applications. Do I need a whole second set of production licenses on the second box when they are going to share the same name?? Ron Suwanski Remedy Administrator / Developer DeVry Inc. One Tower Lane Oakbrook Terrace, IL 60181 p: 630.472.2209 f: 630.706.3446 e: [EMAIL PROTECTED] www.devry.edu _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
