Wow...that increases my knowledge. However, I resolved the issue.
The whole process is something like this we got 2 systems: system X and system Y(Remedy) 1. user has id A on X system and id B on our Remedy System Y. 2. X submits a record on Y using id A. However, Y does not have a id A on User form record. As soon as created a new user record with ID B, Set fields started working for everybody!! Not sure if its related, but when I was using my ID before creating ID B, Set fields were working..still I think its a mystery for me as to what was happening there. Also, when some other folks were trying Active Link, it worked for them. So, its kind of an intermittent issue. Thanks everyone for all help. Regards, Chintan --- On Fri, 9/19/08, Pargeter, Christie :CO IS <[EMAIL PROTECTED]> wrote: From: Pargeter, Christie :CO IS <[EMAIL PROTECTED]> Subject: Re: Active Link Fires--However Set fields is NULL for one user and not for other To: [email protected] Date: Friday, September 19, 2008, 9:54 AM ** The 112 field allows you to control who has access at the row level. So, if your 112 says "PC Support" only people that have the security group of "PC Support" can see the row. E.G. Req ID = 1 112 = PC Support Short = "Problem with Monitor" Req ID = 2 112 = Application Short = "Problem with Payroll" If user 1 is a member of PC Support they can see & grab data about Req ID = 1 but not Req ID = 2. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Chintan Shah Sent: Friday, September 19, 2008 9:51 AM To: [email protected] Subject: Re: Active Link Fires--However Set fields is NULL for one user and not for other ** Yes, I do have a field 112 on base form and a field of 2 on base form($USER$). Would that be an issue? The active link is pulling data from other form. Thanks for quick reply. Let me know how they are related. Regards, Chintan. --- On Fri, 9/19/08, Pargeter, Christie :CO IS <[EMAIL PROTECTED]> wrote: From: Pargeter, Christie :CO IS <[EMAIL PROTECTED]> Subject: Re: Active Link Fires--However Set fields is NULL for one user and not for other To: [email protected] Date: Friday, September 19, 2008, 9:28 AM ** Do you have a field 112 on the base form and the user 2 cannot see the particular record it is trying to pull? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Chintan Shah Sent: Friday, September 19, 2008 9:22 AM To: [email protected] Subject: Active Link Fires--However Set fields is NULL for one user and not for other ** Hi List, I have got a weird problem. I have an Active link that fires on OPERATION=SET and it sets the field for some users and it wont do the same for other users. I checked the permission on Active Link and its set to public. I also verified all permissions on fields on both the forms, still no luck. I used the profile of the person for whom Active link sets the field and copied it over to the user's profile for whom the same active link wont do set fields. Also, turned on Active link logging but all i see is A="X" B="Y" C="Z" for one user and for the other user with same profile, i see A=" " B=" " C=" ". Any Ideas? Oh, BTW, cache is already cleared. Thanks Chintan. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
