Fellow ARSListers
I have been working with BMC Support about this issue, and
have been able to get very far. Has anyone seen this error message
before and found either a potential cause or fix for it. The users who
are getting the below message are running Windows XP Professional with
Service Pack 2. I have tried the Remedy User clients 7.0.1 Patch 4,
7.0.1 Patch 9, and 7.1 Patch 4. In each case, the problem returns.
During each installation, I delete all remaining files and registry
settings of the previous Remedy client.
The client appears to be crashing mostly when the user has
the Remedy client minimized and is working in other programs. Those
other programs vary from Microsoft Word, MS Excel, and Internet
Explorer. When he is using IE, the user is only going to news sites of
major online papers (no fancy blogs, online applications, or sites with
questionable security). The only consistency in this situation is the
below error message we keep finding in the Event Viewer. The crash
appears to happen at completely random intervals too, and I cannot find
any action they are consistently taking to cause the crash.
Faulting application aruser.exe, version 7.1.0.4, faulting module
mshtml.dll, version 6.0.2900.3395, fault address 0x00120911.
Any information would be greatly appreciated. The
hardware and software requirements of the workstation fall within the
compatibility matrix's recommendations. The Remedy server itself is
using ARS 7.0.1 Patch 4 with ITSM 7.0.2 Patch 4.
James Van Sickle
Remedy Developer
Office: 972-409-4902
Mobile: 214-399-1254
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