I have to agree with Rick on this issue. I had similar problems with the Sync Search DB crashing my Admin tool when I was running Admin 7.0.1 Patch 8. I upgraded to Admin 7.1 Patch 4, and have since been able to run the Sync Search DB operation without any problems. We are also running the full ITSM 7 Suite of applications.
James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-399-1254 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, August 25, 2008 2:40 PM To: [email protected] Subject: Re: [ARSLIST] Sync Search Database crashes Admin Tool and then Freezes Rick, I haven't tried 6.03 patch 24 nor 7.1 Patch 4 as yet.. but its interesting you say that has fixed it cause now I'd be curious to give it a shot.. Did you update only your admin tool to that patch or did it require a server upgrade to 7.1 P4 as well? It used to be a nice to have feature when it worked for the most part so would be good to have it working again.. Joe ----- Original Message ---- From: Rick Cook <[EMAIL PROTECTED]> To: [email protected] Sent: Monday, August 25, 2008 3:26:16 PM Subject: Re: Sync Search Database crashes Admin Tool and then Freezes ** The latest patch to AR System 7.1 (patch 4) seems to fix this. Might try it again, if you can use that patch to Admin/Server. Rick On Mon, Aug 25, 2008 at 12:19 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote: ** Gary, It doesn't always work.. What Remedy support reccommends when these crashes occur is to redo the sync database forms by deleting them.. There are 3 of these forms and they all begin with object_**** After deleting these forms, rebuild them and then see if it helps.. The primary cause why the sync operation fails is if it is run against a significantly large database - size in terms of structure - thousands of forms, and active links and filters etc.. I was never able to run it on ITSM 7 databases - it either failed by crashing the admin tool or sometimes even though it looks like it has completed with the end message that the search completed, it is actually incomplete. Many of the forms do not have anything in the sync database tables thus showing blank space in the Related Workflow tab.. Over the past year or so I have actually given up on ever expecting this feature to work on large databases such as the ITSM database.. Hope this helps.. Joe ----- Original Message ---- From: "Opela, Gary L CTR USAF AFMC 72 CS/SCBAH" <[EMAIL PROTECTED]> To: [email protected] Sent: Monday, August 25, 2008 3:10:12 PM Subject: Sync Search Database crashes Admin Tool and then Freezes Sorry for the no subject, my original email had a subject, but it was sent incorrectly and errored. Thanks Roger, that gets the sync to stop. There was a trick out there that some people used that would fix the issue where it would crash the admin tools. I believe it involved deleting some forms. Does anyone remember the issue, because I'm still crashing my admin tool every time I try to sync. Thanks, Gary -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, August 25, 2008 2:06 PM To: [email protected] Subject: ** Gary, Go to the object_search_admin form and set the Run/Not Run to 0. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo <http://www.yahoo.com/> IM ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 25, 2008 2:02 PM To: [email protected] Subject: Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have seen it done before, but forgot how. Thanks __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _____________________________________________________________________________________ This email and its attachments, if any, are intended for the personal use of the named recipient(s) and may contain confidential, privileged, or proprietary information. If you are not a named recipient, or an agent responsible for delivering it to a named recipient, you have received this email in error. In that event, please (a) immediately notify me by reply email, (b) do not review, copy, save, forward, or print this email or any of its attachments, and (c) immediately delete and/or destroy this email and its attachments and all electronic and physical copies thereof. Thank you. _____________________________________________________________________________________ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
