When you have more than one network card on your system you generally get to deal with license related issues.. Talk with your network team and ask them to configure the sytem to use the card you licensed the server on to be the default network card for the system.. Joe
----- Original Message ---- From: Sharon Menachem <[EMAIL PROTECTED]> To: [email protected] Sent: Monday, August 25, 2008 3:34:25 PM Subject: Failed to load prerequisite application ** Hi, I am trying to install Helpdesk 6 on ARS 7.1.04, SQL 2005 (remote db), windows environment. I have installed Java 1.5, SQL Server Clients, ARS 7.1.04, Email Engine 7.1.04, Flashboard server 7.1 and approval server 7.1. I have also installed the admin tool and user tool on the server and mid tier is installed on another server. First the installation fails to see that the Flashboard server is installed and then it fails completely with the error message: Failed to load the prerequisite application. The only other piece of information which may or may not be pertinent is that I am not able to get the server licensed – I enter the license info and get an error that it is not a valid license for this workstation but then when I click ok I get the standard message that the license has been granted. However when running the admin tool I get the message that it is a demo system. A call has been opened with BMC on this subject. Any help would be greatly appreciated. Thanks, Sharon Menachem Remedy Administrator Rollins Inc. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
